Cannot Access Email

[Steve_Bpool]

I keep getting this response when I try to log in to my email - Can you please assist?

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

[Graham_A]

@Steve_Bpool 

The first thing to try is the advice in this 'sticky' post at the top of the forum.

https://community.virginmedia.com/t5/Email/Mailbox-is-unavailable/td-p/4771528/jump-to/first-unread-...

[Zak_M]

Good evening @Steve_Bpool 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your email address. 

Have you managed to try the fantastic advice given by Graham? 

Kind regards,

Zak_M