on 04-10-2022 10:49
Hello,
After being 23 years with Virgin Media I cancelled today about an hour ago after we failed to negotiate. The rep said cancellation has gone through and I asked him to send verification of the cancellation via e-mail. I still don't see any e-mail sent since I thought this would be waiting right away. does the cancellation e-mail come right away or does it take longer so I know it has been cancelled?
It's my own gmail i'm using for clarity I'd just like to make sure the cancellation has gone through.
Thankyou for any assistance.
Answered! Go to Answer
on 05-10-2022 11:49
Hi Shelleyc,
Thanks for your post and we're sorry to hear you're having an issue confirming your cancellation request.
We can certainly check this out for you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 04-10-2022 11:26
When you cancel you are actually giving 30 days' notice, so as far as Virgin are concerned you are still in contract.
It would be worth checking on MyVirginmedia to see if there is any note there.
on 04-10-2022 11:31
Hello,
I checked my account and nothing indicated that it's been canceled. I'll check again later today and tomorrow and see if anything shows up or if an e-mail gets sent but you are correct i did give 30 days notice (even though my contract ended on september 29th 2022) so i should lose phone and broadband on the 3rd of november as the rep stated on the phone.
I'll keep checking my account and e-mail in the meantime. Thankyou.
on 04-10-2022 11:33
Just out of curiosity, is there anyone on the forum that can check that the cancellation has gone through?
Thanks again if anyone can help with regards to this.
on 04-10-2022 11:38
A VM staff member here may be able to check, but their access to contract information is limited.
on 05-10-2022 11:49
Hi Shelleyc,
Thanks for your post and we're sorry to hear you're having an issue confirming your cancellation request.
We can certainly check this out for you but in order to do that I will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 05-10-2022 13:01
Hi Shelleyc,
Thanks for coming back to me and sticking with me via private message.
I'm glad I've been able to put your mind at ease and get things confirmed for you.
If you have any further issues, pop back and let us know so we can help further.
Take care,