on 18-08-2021 19:12
hello!
Does Virgin block some accounts? I'm trying to get an email from my employer and I've been told it's been sent about four times now but I can't find it anywhere. I've checked they have the address correct, and all my folders - nada....
on 18-08-2021 19:56
Hi ianhb
Thanks for posting and welcome to the community.
My apologies for the email issue. Are you getting any other emails through or is this the only one you're having issues with?
Kind regards,
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on 18-08-2021 19:59
Hey John
Everything else works fine. I just don't know where it's going....
on 18-08-2021 20:19
Thanks for coming back to me ianhb,
Can you ask your boss if they are getting any bounceback errors etc?
Kind regards,
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on 18-08-2021 20:30
Yep. They're not. and the reason I'm sure that they have it correct is that I need to reset a password and I have to enter an email address. After a couple of times of nothing arriving, I decided to try a password reset - entered my email address, nothing came. Tried again deliberately getting it wrong by one letter and it said "email invalid" so they can see what my address should be. it's my pay you see, if I don't confirm I don't get any money 😞
on 19-08-2021 16:49
Thanks for coming back to us @ianhb,
Can you please confirm if any of the E-Mails from your employer have come through since your latest post?
If you're still struggling, I'd be happy to take this to a private message for you to get some further information from you
Kindest regards,
David_Bn
on 19-08-2021 17:20
Hi @david_bn. Thanks for checking in. Nope. Still nothing.
on 19-08-2021 19:14
Sorry to hear this @ianhb, let me take a look into this for you, and hopefully I can have this resolved and agree that I take 10% of your wage 😉
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn