Can't reset password - need VM help

[LadyLo]

Sorry,  I know there are already posts about this subject but I need to reset my password as my account has been locked.  I can't access the email inbox my VM was set up with because this was my old email address prior to set up with Virgin.  Getting more and more frustrated that I can't access my email account.  Please help VM as I can't find any way to get through to you.  Thanks

[jpeg1]

Assuming the email address is linked to a current Virginmedia broadband account, you should be able to reset it by following the instructions here:

https://www.virginmedia.com/help/broadband/manage-email-account

[Ayisha_B]

Hi @LadyLo

Welcome back to our Community Forums and thanks for your post. 

Have you been able to follow the instructions in the link provided by jpeg1?

[LadyLo]

Hello Ayisha_b not been able to access my emails as the email address that is the user name is one I used prior to switching to virgin email so I am just going round in circles and need help.  Please can you message me to tell me what I can do to get access to emails as I am desperate to get access.  Thanks

[Daniel_Et]

Hi @LadyLo, thank you for your response. 

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[LadyLo]

Hello VM,  I am still unable to access my emails and it is affecting my finances and personal affairs now.  I have tried to follow your instructions but nothing happens.  Please can you contact me to discuss.  Thank you

[Gareth_L]

Hello LadyLo.

Sorry this is still ongoing.

Can you please check the log at the top right of your screen as I've sent you a private message.

Once we've passed security we can then access your account and look towards a fix.

Gareth_L