on 08-06-2021 16:28
I can't open or download attachments to email in my virginmedia email. The screen goes grey then nothing else happens if I click on lattachment name. I am using Google chrome in android.
on 09-06-2021 14:43
@CarolinaMoon wrote:The screen goes grey then nothing else happens if I click on lattachment name.
You say you are using Chrome and android. I am not sure if that means you are using the VM Webmail service to manage your emails on your android device.
I assumed you were and so I sent an email with 2 attachments to my Ntlworld account and checked out how that displayed in Chrome on my android phone. I was interested because I don't use Webmail on phone. When I clicked on one of the attachment names I get this:
So are you just seeing the greyed out top section and not the "View", "Open in browser" and "Download" options at the bottom of the screen?
Coenoby
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on 09-06-2021 16:30
Yes whole page greys out. No download, view options shown.
on 09-06-2021 16:41
Hi @CarolinaMoon,
Welcome to our Community Forums and thank you for posting.
I am sorry to hear you are having this issue.
Can I ask if you have been able to try this using a different browser or if you can clear cookies/cache to see if there's any difference?
on 09-06-2021 22:26
I'll try both these.
on 09-06-2021 22:33
Have you tried scrolling down the screen?
Tim
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on 09-06-2021 22:46
I can't scroll down screen when whole screen is greyed out. I have cleared cache, no different. Just noticed that when clicking menu at top right of screen, that greys out screen too. Clicking it again clears it but can't chose settings, help, sign out etc. I haven't got another browser but I'll get one and try.
on 10-06-2021 10:42
Hello CarolinaMoon
Can I just ask before obtaining your account details
Are you able to do this on a different device, say laptop for example
Gareth_L
on 10-06-2021 11:47
Yes, can do on different tablet
.
on 10-06-2021 12:20
@CarolinaMoon wrote:Just noticed that when clicking menu at top right of screen, that greys out screen too. Clicking it again clears it but can't chose settings, help, sign out etc. I haven't got another browser but I'll get one and try.
That certainly sounds as if, on your device, Chrome has stopped displaying those drop down menus that should appear at the bottom of the screen.
One thing you could try without installing another browser is to open Webmail in a Chrome incognito window. In incognito mode Chrome does not use any cookies stored on the device. I know you have cleared the cookies already but we have seen posters with similar issues to yours on their desktops find that a screen displays correctly in incognito mode. It is definitely worth a try.😉
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks