Can't login to email or my account through the browser

[HubbardJ]

Up until a few weeks ago I could login to my Virgin web mail. Then it all stopped!!! When I try to login I now get a page that says 'Sorry, We have a problem'. Well this problem has now gone on for over a week so I think it is ongoing. I note that there was a thread on this topic in 2019 but it went cold and doesn't look as if it solved. I also get the same message when I try and login to my account. The system doesn't get as far as asking for login details.

Virgin have changed something, but what?

Unfortunately Virgin goes from bad to worse.

[Molly_G]

Hey @HubbardJ,

Thanks so much for dropping by with an update - glad this is now resolved for you.

If you have any further issues feel free to drop back to the forums and we'll be happy to assist.

Kind regards,