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AShep
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Can't log in

I had to reinstall the system on my MacBook Air.

When trying to add my ntlworld email account Virgin site doesn't recognise my username or password.

And it doesn't even accept my answers to the security questions, so I can't investigate.

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Kath_F
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Re: Can't log in

Hi AShep, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

Kath_F
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Kath_F
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Re: Can't log in

Hi AShep, 

Thanks for coming back to me via private message to let me know things are resolved. 

If you have any further issues, please pop back and let us know 🙂

Take care and enjoy your weekend. 

Thanks,

Kath_F
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