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richardjosephy
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Can't log in to web email

My email is working correctly through my client (Thunderbird) but I can't access the email web page.

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Melissa_F
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Re: Can't log in to web email

Hi richardjosephy,

 

Thanks for your post and welcome to the community.

 

I'm sorry that you're having problems accessing your email through webmail. Let's see what we can do to get this fixed for you. 

 

Is there an active Virgin Media account linked to the email?

 

Are you getting any error messages?

 

Let me know.

 

Thanks

 

Melissa 

 

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richardjosephy
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Re: Can't log in to web email

Hello Melissa

Thank you for your reply.  Yes, it is linked to my VM account, and no there was no error message, just a "freeze".

However, the problem now seems to have resolved itself after I shut down the computer and started it up again.  Should have tried that before bothering you - sorry!

Best wishes

Richard

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Melissa_F
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Re: Can't log in to web email

Ah, that's great. Sometimes a simple reboot is the best answer 🙂

 

Thank you for letting me know and I hope you enjoy the rest of your day.

 

Thanks

 

Melissa 

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