Can’t get into emails

[julieharle]

Hi 

I have recently returned from Corfu and have not been able to access my emails?

Can anyone help me please?

[用心棒]

What happens when you try to access the account using webmail?

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[julieharle]

It is saying it doesn’t recognise address or password 

[用心棒]

Do you have an active broadband account with Virgin Media?

If the unrecognised account is not the primary account (i.e. the account holder's email address) then sign in using its authentication credentials and confirm it is listed under My Virgin Media > My Profile > Manage accounts?

Edit: Consider trying the forgotten password link, https://my.virginmedia.com/forgot-details/password

[Akua_A]

Hi @julieharle,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been unable to access your email account since your holiday.  We can understand your concern and we want to do our best to help.

I have been unable to access your account using your forum details. Did you find the great advice given by @用心棒 useful?

Does the issue persist?

Please get back to us when you can.

Thanks,