Can't connect to the account "Virgin IMAP"

[Paul1957]

For some reason I can no longer connect to my email account - I get the message above.

When prompted for my password I get the response "This account already exists

My account is very old -  from blueyonder.co.uk days!

[Graham_A · Accepted solution]

What happens if you try to log into the email account via VM webmail at:

https://mail.virginmedia.com/

[Paul1957]

Thanks for your reply - in the meanwhile I reset my Virgin password on all devices and email ac is now up and running again.

Not sure why it stopped working as nothing had changed, but probably a good idea to chage passwords regularly anyway!

[Molly_T]

Hi Paul1957 👋, welcome to the community! Thank you for posting. 

Sorry to hear about this temporary issue with your email access via IMAP. Glad to hear it is all resolved now! 

If the issue does happen again please return to this thread and let us know so we can offer support. Hopefully this will not be the case, but if it is please also include the advice from the community of checking if you have access via our webmail service here 👉 https://virg.in/webmail. 

I would also agree that it is good practice to regularly update your passwords! There's some great advice here 👉 How to create a strong password | Virgin Media Help on how to create a strong password. 

Please do let us know if there is anything else you need our help with! 
Thank you, 
All the best.