Can't connect to my email account

[Jinx121]

"Your mailbox is not available at the moment".

My email account went offline a few days ago, and has not been reinstated. anyone else having this problem?

I called customer services, but they were unable to fix.

[Jinx121]

When I sign into My Virgin Media, I get the message "We're really sorry but the offers and promotions on our site are no longer available to Virgin Media National customers, due to the move to TalkTalk".

When did this happen!!!!

[Paulina_Z]

Hi @Jinx121,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some ongoing issues with accessing your email.

I can understand how frustrating this can be, and we will do our best to have this issue resolved for you.

Can you tell us if you've tried to complete the Reset Password function on your mailbox? We would advise setting up a new password and waiting 10 minutes for the system to update with this new information. 

Please try accessing your emails then and let us know if this has helped or if you need additional support.

Keep us updated.

Thanks,