Thanks HowardML. I've read the advice but I'm not sure I get it. Does it mean I've got to change my email address from @virgin.net to @virginmedia.com. I don't want to do that.
Not seeing any error messages as such, just "can't connect to the server at this time". this has been going on for days, so something not right.
I've been a VM broadband customer for donkeys years..... They take the money each month via direct debit.
No need to change your email address just make sure that you use the full email address in the username fields eg firstname.lastname@example.org. Including the @virgin.net is necessary for full authentication to take place.
Edit to add: It is worth also checking that you can log into webmail with the username/password combination that you are trying to set up on the phone.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.