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cjanderson
On our wavelength
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Can't change password on email

Am suspicious someone is able to access my email (i saw around 1 days of worth of emails disappear form my inbox today, and same gap in missing emails in spam/trash etc). At same time i was alerted someone had tried to access my instragram account (but its 2 factor authenticated so didn't get anywhere)

but you can't change password online (via my profile) and when i phone, they say they can't do it as systems are down, i should try "forget my password" but that gives same issue as trying to access my profile.

how long until this inability to change password is fixed?

 

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Superuser
Superuser
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Re: Can't change password on email

Unfortunately VM seem to be unable to add anything to the sticky post currently referring to issues with changing passwords

@ModTeam any chance of getting an update posted as to the current issues with the My Profile and Manage Accounts pages?

 

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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