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L567
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Can't access my email

Hello

I have tried accessing my email on my primary account, as well as on a secondary account and for both I receive this message;

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

I have changed the passwords for both primary and secondary accounts and received the same reply as above.

Can someone please help me access my emails again.

Thanks

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John_GS
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Re: Can't access my email

Hi L567

 

Thanks for posting and welcome to the community. I am sorry for the email issues. I can see you've spoke to the team today since posting, was everything sorted on this call/chat? Let me know if not and I'll be more than happy to help

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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