Can’t access email

[madred]

Hi. My mum cannot access her Virginmedia email account. I thought it was just a case of redoing the password but the email account is not being recognised. I have seen posts on here to help this. Please can you help?

[jpeg1]

VM staff might be able to help, but only if the email account is attached to a current Virginmedia broadband account in the same name. Is it? 

[Ilyas_Y · Accepted solution]

Hey @madred Thanks for reaching out to us on here and a warm welcome to the Community forums. 👋🏽

I'm sorry to hear about your mothers email. 😢
Was the email linked with an active Virgin Media account?

Let us know.

Kind regards,
Ilyas.

[madred]

Hi. Yes the account is ( or should be active).

[Ashleigh_C]

Thank you for confirming for us @madred is the account in her name or your own?

Are you or she able to log into My Virgin Media at all?