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Can't access email

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PriscillaR
Joining in

on ‎20-08-2021 14:34

I'm unable to access my blueyonder.co.uk email from either the website or my mail client. This has been the case for at least two days.

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎20-08-2021 16:14

@PriscillaR 

Try changing the password for the account concerned.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Graham_A
Very Insightful Person
Very Insightful Person

on ‎20-08-2021 16:14

@PriscillaR 

Try changing the password for the account concerned.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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PriscillaR
Joining in
In response to Graham_A

‎21-08-2021 14:36 - edited ‎21-08-2021 14:38

That seems to have worked, at least on the web. Thanks! 

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Ayisha_B
Forum Team
Forum Team
In response to PriscillaR

on ‎22-08-2021 14:39

Hi @PriscillaR,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you were having some issues accessing your emails. I am glad the advise provided by @Graham_A has worked and you now have access 🙂

 

Feel free to give me a shout if you have any other issues. 

 

Kind Regards,

Ayisha_B
Forum Team

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