Can't access email anywhere.

[arpsy1961]

tried to access email but getting this message. Not working on any devices.

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

My Virginmedia email is [deleted]@ntlworld.com

Kind regards

David 

[MOD EDIT: Personal and private information has been removed from this post.]

[Graham_A · Accepted solution]

@arpsy1961 

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email addresses by changing the passwords.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

[Kath_F]

Hi arpsy1961,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[arpsy1961]

hi All resolved now

[Kath_F]

Hi arpsy1961, 

Thanks for coming back to me via private message to confirm all is resolved for you now. 

If you have any further issues, please pop back and let us know. 

Take care,