on 19-10-2020 10:40
I am unable to sign in to my Virgin Media email account on my PC. I have tried resetting password but get error message that email address invalid (even though I have had this address for over 10 years). Can view emails via my phone but need access to the Virgin email account to view SPAM & do general housekeeping. Can anyone help please?
Answered! Go to Answer
on 22-10-2020 17:22
Hi Tom,
Thanks for letting us know!
We are in the process of finding a new email provider.
Cheers,
Mike
on 19-10-2020 12:01
Hello
Are you still a Virginmedia Broadband customer ?
Regards Mike
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on 19-10-2020 12:58
Hi TechnoPrat, thanks for your post.
Sorry to hear you've had some problems accessing your email account.
As Mike mentioned above - what we can do to help may be limited depending on if you have active services with us or not. To help clear things up asap I'll get in touch via PM and hope to hear back from you soon.
Tom
on 19-10-2020 16:35
Hi, we switched to Sky mid March & were told we would be able to continue to access our Virgin email account. This was the case until about 10 days ago. During the switch we were not informed that accessing our email account through Virgin would be a problem.
on 19-10-2020 16:40
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on 19-10-2020 16:48
Thanks for clarifying the situation TechnoPrat, I am sorry you were given incorrect information. The use of VM accounts is reserved for active broadband customers only, as advised by Howard above - if after disconnecting you would have 90 days to continue using the email service. Unfortunately we can't help further on this occasion.
Tom
on 22-10-2020 17:22
Hi Tom,
Thanks for letting us know!
We are in the process of finding a new email provider.
Cheers,
Mike
on 18-02-2021 12:55
Hello Tom_F ,
For several hours I have been unable to access my Virgin Media email account and on the website it states that they are doing some work with the website so any update would be helpful as I cannot even access the service status page for some reason .
Regards ,
davybozal53
on 24-02-2021 11:18
Hi Davybozal53,
Thanks for joining the conversation, I am sorry you're also having issues accessing your email account.
We are able to help with email issues, however sometimes there can be limitations.
Can I please ask if you are still a Virgin Media customer please?
Also, I can see its been a few days since you last posted, have you tried to access your email today?
Please let me know if the issue has been resolved already.
Thanks,
Megan_L
on 06-08-2021 11:17
no