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EdB
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Can't Send EMail on Blueyonder via Wifi

I have been using a Blueyonder email address for 20+ years. The last couple of days I have not been able to send email via my iphone or desktop PC (Outlook), although I can still receive email. I get the error message "Cannot Send Mail: The Username or Password is incorrect". So I go into Settings and retype the Password. This doesn't fix it. I know it is the right Password because I can still access my blueyonder emails via the Virgin Media webpage (on which I can still send emails, incidentally). 

So here's the weird thing. When I switch off wifi on my phone and try sending an email via 4G it goes through with no problems. So it seems there is something wrong with the blueyonder outgoing-wifi link. I live in a rural area and access wifi via wireless broadband and 4Gee router. I only recently moved here but everything worked fine for a month or so. 

Any ideas?

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Martin_N
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Re: Can't Send EMail on Blueyonder via Wifi

Hi EdB,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your email address. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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