Can't Access Emails.

[trenchn]

Hi,

I suspect I'm not the only one with this issue.

I cannot access my emails. 

I don't think I had any warning and I have gradually moved things to a new email address, but there are important emails that I can't access.

Can anyone help?

I have all my log in details, but when I try and log in the page says I can't access the account.

Thank you for any help anyone can offerr.

Cheers Nick

[Graham_A]

@trenchn  The phrasing of your post suggests that you may not have a current VM broadband account to which the email address concerned is attached?

The future of the email address is dependent on the answer to the above.

[trenchn]

That is correct. I have never had a broadband sccount. I originally had a Virgin Mobile account.

I think I might have had a Virgin dial up account many years ago. I really don't remember.

[Graham_A · Accepted solution]

@trenchn  Bad news I'm afraid.  Your email account should have been shut down years ago when the dial up service was closed.  It's a pity that you missed the notification, however VM have been lapse with actually closing these down, so you have benefited from a free email address all this time.

It is unlikely that the VM Forum Team will be able to get you back into the account as you are not a customer.

[trenchn]

Ah, ok.

Not great news, but thank you . 

[Ryan_N]

Hi trenchn, 

Thank you for your post. 

I am sorry this has happened - but @Graham_A has advised spot on here, apologies. I am however responding to your post as you mention you've got a mobile account, and if you've signed up to your online account with that email address - I am just letting you know I can help get it deleted so you can re-register with a new email address if that helps? 

Cheers, 

Ryan.