Thanks graham but still no luck. Have set pop3 settings and the smtp ones and the port numbers, I’ve reset the password but still can’t send an email through windows. Can send through webmail but it’s for an elderly gentleman who knows how to use windows but not webmail.
That error message is actually explicit. Outgoing authentication is missing from the current set up.
In Windows live mail go to the Properties page and click on Servers. At the bottom of the window make sure there is a tick in Outgoing Mail server > My server requires authentication. Click on settings and then make sure the top radio button is selected > Use same settings as my incoming mail server.
I should add, before others jump, in that windows live mail is no longer supported with security updates by Microsoft. However, it is still used by many on this forum and it may be the case that learning a new email client is not a viable option for your elderly friend.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.