Can receive emails but can't send anything. Incoming is using map.virginmedia.com Outgoing is smpt.virginmedia.com. I am prompted for the account password when trying to send. I input the correct one but it tells me it is isn't recognised. Help
You can check your listing yourself but there is no point requesting removal until you have found and deleted the spambot. https://www.spamhaus.org/query and type in your external IP you can gets this my typing "whats my ip" into google.
If you are running Hola VPN Free, then note But Hola Free VPN is anything but a VPN.
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If you try sending email on a mobile phone (using mobile data), NOT connected to your WiFi ... does it send OK then? Also, can you send without problems if logged into Virgin's webmail rather than an email app/program?
If yes, and you're getting a VM305 error code.... then follow DJ_Shadow1966's advice, as something WiFi-enabled in your household will likely have a spambot on it 🙁
ravenstar68's excellent guide to searching out spambot(s) on a network initially looks a bit foreboding - but if followed step-by-step, will find the blighter.
By the way .... when you check your public IP address on Spamhaus - you should be listed on the PBL blocklist. This is normal. However, you should not be listed on the SBL blocklist - that one identifies your address as one that's been sending out spam (e.g. - from a spambot).
Post back here and you'll be helped as necessary 👍