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michaelw2
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Message 11 of 44
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Re: Can not see images in email

How can I check that "To alow all images to display" is not checked?

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Very Insightful Person
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Message 12 of 44
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Re: Can not see images in email

You will find the option under Settings via the route already posted.

But, I would endorse Howard_ML's assertion that you should leave this box unticked and only allow images to be shown on a case by case basis if you trust the sender of the email. 

show image.PNG

Edit:  If clearing the cache and cookies hasn't helped, do you have any security software running on your computer that may be set to block downloading of external images?

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michaelw2
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Message 13 of 44
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Re: Can not see images in email

Thanks ! I have unchecked that. I do have F Secure but never a problem before?

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coenoby
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Message 14 of 44
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Re: Can not see images in email


@michaelw2 wrote:

I do have F Secure but never a problem before?


Probably not the answer Smiley Embarassed but does your subscription include 'Freedome' - F Secure's VPN (Virtual Private Network)? f-secure.com/en/home/products/freedome

I see that some people have recently had problems with Freedome blocking images in emails. See this from their User Forum:

https://community.f-secure.com/t5/F-Secure/Freedome-blocks-images-in-e-mail/td-p/113141

The solution there was to ensure you have the latest updates.

Coenoby

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Message 15 of 44
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Re: Can not see images in email


@michaelw2 wrote:


When I get emails from, say EbayI can not see images. All I get is litte boxes with a figure in the litte box? Can someone help?


Can you post an appropriately redacted screenshot of the issue?

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michaelw2
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Message 16 of 44
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Re: Can not see images in email

I see some pictures but, Still have those little boxes? Tried everything. Maybe should call Virgin?

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coenoby
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Message 17 of 44
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Re: Can not see images in email


@michaelw2 wrote:

I see some pictures but, Still have those little boxes? Tried everything. Maybe should call Virgin?


Unfortunately, we cannot see what you can see. The fact that you can see some but not all is intriguing.

As said last time, everyone on this forum would have a better chance to help you and offer meaningful  advice if you could give us  a screenshot of what you are seeing. (But hide any email addresses and names first.) Smiley Wink

Personally, I would not recommend calling Virgin Media, I think you will find it very frustrating.

Coenoby

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michaelw2
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Message 18 of 44
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Re: Can not see images in email

Here is a screenshot.

 

Screenshot (54).png

 

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coenoby
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Message 19 of 44
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Re: Can not see images in email


@michaelw2 wrote:

Here is a screenshot

 


Thanks for the ultra fast response.

Unfortunately, because you are not a regular poster, you image is not yet visible because the Moderators need to clear it first.

I'll keep an eye out for it. If I cannot offer any advice I am sure someone will be able to,Smiley Happy

Thanks again

Coenoby

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Message 20 of 44
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Re: Can not see images in email

@michaelw2 

If you click on the 'view in browser' option above 'Daily deals' can you see the images?

It may be that the links that the images point to have been moved or deleted by Ebay and hence not available to be shown.

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Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped