Can not access email

[Panov]

I have a virgin.net email address that I have had for years since dial up (remember this?).

Yesterday 14/06 I received an email from a hotel I was dealing with that had a menu as an attachment.  I tried to view the attachment but couldn’t.  I tried to download the attachment but couldn’t.  I now cannot access my email via phone app or computer/web.  

I am using a different email account here in case you tried to send me anything which I cannot read.

Please help.

p.s. it is impossible to get any help via phone and this is my last resort.  Very disappointing.

[Sololobo]

Here is an archived post which may be of some use: https://community.virginmedia.com/t5/Forum-Archive/Backing-up-your-Emails-One-of-many-solutions/m-p/...

Although originally from September 2017 the program suggested is still available, free for home users. (However, you may consider this program to be a specialist tool.)

Remember that it's your email, and your responsibility to back it up.

Also keep in mind that VM's email service is for current broadband customers only (new customers apparently will not be allocated a VM email address), so whether you are not causing harm nor overloading servers is really irrelevant, you are using a service which you are not entitled to.

[Zach_R · Accepted solution]

Hi @Panov,

I can see that some members of the community have offered some advice. Along with this, you can also find some information here on how to manage your email account.

Let us know if there's anything more that we can help you with.

Thanks,