Can not access email

[Panov]

I have a virgin.net email address that I have had for years since dial up (remember this?).

Yesterday 14/06 I received an email from a hotel I was dealing with that had a menu as an attachment.  I tried to view the attachment but couldn’t.  I tried to download the attachment but couldn’t.  I now cannot access my email via phone app or computer/web.  

I am using a different email account here in case you tried to send me anything which I cannot read.

Please help.

p.s. it is impossible to get any help via phone and this is my last resort.  Very disappointing.

[用心棒]

It is a stressful situation but do try to understand Virgin Media can only speak with the account holder. With that in mind …

Who signed up to Virgin.Net's dial-up service, your mother or you? If the latter then you are the account holder Virgin Media need to communicate with to discuss this issue further.

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[Panov]

Hi John,

I have asked my mum for her account number as I believe my email was recently linked to her account when she changed her TV package.  

[Panov]

Hi,

I signed up originally with the dial up but this was years ago when it was done via CD.  .

[Panov]

It is very stressful as I have a lot of personal emails i.e. utilities, insurance etc. plus I have live information relating to a holiday in Romania next week that I cannot access.  Even if it was reactivated for a month, that would help and I could retrieve anything I needed and redirect other things.

[Panov]

Hi John,

My mum's Virgin Media account is [MOD EDIT: Personal details] and this email should be linked to it.

[John_GS]

Thanks for joining me on PM, @Panov

Just to update the thread, this was sorted by changing the password. However, as we've advised Virgin.net platform has gone so please do migrate all emails/contacts over to a new email asap 🙂

Best

[Panov]

Hi John,

Thank you.  Is there a way to bulk transfer emails via the web client?  

Ordinarily I would use Outlook and download, back-up the emails but I cannot get it to work.  I have followed the advice here https://www.virginmedia.com/help/billing-and-payments/manage-email-account but, while all the settings appear correct, it cannot connect to the server.

[John_GS]

Hi @Panov thanks for messaging but we can do this publicly now 🙂

You can use webmail for the bulk migration 🙂

Best

[用心棒]

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -sv smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

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Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

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[Panov]

Hi John,

You have been very helpful so far and thank you for your patience but the fact that I am asking means I don't know if it's possible or how to do it.

You have confirmed that it is possible - can you tell me how or point me to a web-page that shows me? ... without any specialist tools that is.

If I tick all emails in a folder and try to send as one it says I can only do this 8 emails at a time.  Please remember I have been using this account for 20+ years and yes, I could do with some housekeeping, but the reality is that I have a full time job, I am a parent and husband and don't have the time.  

There is also the fact that I shouldn't have to do this as I have had this email for so long, I am not causing anyone any harm and hardly breaking any servers with a storage overload.

Thanks,