Can anyone explain why blacklisting and spam filters are not working?

[bobpjones]

Despite setting up filters and blacklisting certain email addresses they do not work.

Any ideas?

Thanks

[用心棒]

If a blacklisted email address is appearing in your Spam folder then it is working as intended.

Post a screenshot of the filter rule or its Conditions and Actions with detail of the incoming emails it is expected to match.

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[bobpjones]

 Ah right! I thought blacklisting would stop the emails completely. Just have to reject all spam instead.

Thanks

[用心棒 · Accepted solution]

Choosing the Reject All SPAM messages option places reliance historically lacking from Virgin Media spam filters correctly identifying spam. Consider instead creating a filter rule to correctly identify the misidentified spam with an action of discard.

[ravenstar68 · Accepted solution]

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@bobpjones wrote:

 Ah right! I thought blacklisting would stop the emails completely. Just have to reject all spam instead.

Thanks

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That would be a bad idea.  I still get legitimate emails ending up in spam.  If you reject all - then you lose sight of these emails entirely.

Even if you are using a reputable email provider such as Gmail or Outlook.com - I would never recommend rejecting all spam.  No one gets it right 100% of the time.

Tim

[bobpjones]

Yes I've discovered that a nuiscance email is still getting through 😐

[bobpjones]

Yes that was something I was prepared to tolerate, but it didn' stop the nuiscance email, so I'll have try creating a filter

[sacko123]

This doesn't work for me.

I have set up a filter with:-

From contains 'getyourprizeonline'

Actions = 'discard'

process subsequent rules not ticked

I still got email from '<tony@snd.getyourprizeonline.com>' in my spam folder.

My guess is that VM flagged this as spam and the spam filtering happens before my filter.

[Graham_A]

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@sacko123 wrote:

This doesn't work for me.

I have set up a filter with:-

From contains 'getyourprizeonline'

Actions = 'discard'

process subsequent rules not ticked

I still got email from '<tony@snd.getyourprizeonline.com>' in my spam folder.

My guess is that VM flagged this as spam and the spam filtering happens before my filter.

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Your guess is correct.