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EmmaG1
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Blueyonder

Hi I used to have a blueyonder account and I’ve been trying to access it but have been unsuccessful.  I called virgin and they have advised me they have deleted that account. It isn’t my primary email account but I have stuff that I used that email address for and I now can’t gain access to anything to do with the blueyonder account.  Is there any way of getting this email back active or a way around this problem? 

Thanks

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Superuser
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Re: Blueyonder

When you say you used to have a Blueyonder account, there is a question that needs to be addresses?

Do you currently have broadband internet with Virgin Media.

Tim

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EmmaG1
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Re: Blueyonder

 



Yes I’ve got virgin media and virgin mobile but they have told me the account had been deleted.

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Superuser
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Re: Blueyonder


@EmmaG1 wrote:

 



Yes I’ve got virgin media and virgin mobile but they have told me the account had been deleted.


I'm assuming you mean 1st line support.

I don't work for Virgin Media, but I do understand their systems a little.

There's two tests you can do yourself to check whether the mailbox is live.

The easiest is to use mailtester.com - if this shows the mailbox is live then we can move on from there.

Tim

P.S.  Use Kudos to give thanks - Helpful answer is used to let people know the solution.

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EmmaG1
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Re: Blueyonder

72365E6C-D450-471D-83A7-5ACC069DD1DD.png

This is what it has said

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Superuser
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Re: Blueyonder

Hi

Please keep replies in the main thread - stop PM'ing me.

The good news is that the accounts live.  Now I'll explain what's happened.

You stated you had a break in service and went to Sky for a while.  by rights, after 90 days the email profile associated with you broadband account  SHOULD have automatically been deleted after 90 days.  However sometimes these addresses live on as orphan accounts.  Virgin Media do have purges of these accounts from time to time, but that doesn't appear to have happened fully yet,

The Forum Team can do what's called a "Move and Transfer" to link the old email profile with your current broadband account.

Note however that if you have added any email addresses to the new broadband account - you will lose those.

You'll need to sit tight.  One of the Forum Team will get to this thread but it can take a few days to do so as they normally answer threads in date order.

Tim

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EmmaG1
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Re: Blueyonder

Ok thanks for your help I’ll wait to hear from them.

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Superuser
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Re: Blueyonder

Can you go and unmark my posts as helpful answer please.

The helpful answer button is used to identify the post that solves your problem.  While technically I have given you the right answer.  Your issues not solved yet.

Go into the post options of each post and click Unmark as Helpful answer.

Thanks.

Tim

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EmmaG1
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Re: Blueyonder

Ok Tim

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Re: Blueyonder

Hello EmmaG1, 

Welcome to our community forum page, it's great to have you on board. 

I'm sorry that you've had some trouble accessing your Blueyonder email from a previous account. 

I have sent you a private message so I can get this sorted out for you. 

Thanks, 

Dean C