Blueyonder not working

[gillclarke]

Hello,
My blueyonder email account has stopped working across all my devices and including webmail. The issue has been raised with Virgin Media but I am still waiting to hear from their technical team after two weeks despite several follow-up calls. 

Any assistance or advice gratefully received. 

[Kath_F]

Hi gillclarke, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,