Blueyonder email

[jbnufc]

Hi I can't access my blueyonder email account it is asking me to verify my identity but when I input my details it does nothing. Any help please.

John.

[jbnufc]

Hi thanks for your reply I cannot log into my emails on any device. App or Web.

[Graham_A]

Based on those screenshots it looks as if you need to change the password for the blueyonder email address.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

Once you have done this you will need to enter the new password into your email client as well as the VW webmail page where you have added the blueyonder account (as shown in your last screen shot).

[jbnufc]

I have tried this and it doesn't work. I can't log in to change the password. 

[Graham_A]

The Forum Team will need to take a further look.

@Paulina_Z  The OP is now saying that they cannot log into their primary My Virgin Media account to check their profile.

[jbnufc]

Ok hope they can help me. I have trips and flights on email that I can not access. 

[Vikki_M]

Hi @jbnufc

Can I just check please, are you currently an active broadband customer of ours?

Please pop me a reply when you can.

[jbnufc]

Yes I am.

[Alex_RM]

Thanks for confirming jbnufc,

I've popped you over a private message to get a few more details from you in order to help (purple envelope, top right hand corner)

Alex_Rm