Blueyonder email

[Shelley0203]

I have a very old blueyonder email which I haven't used for 15-20 years at least, I keep getting letters, texts and emails (to my current email) saying its been used to send spam, I've asked if the account can be closed but apparently its the primary email on the account. If I try to reset the password I am told the email doesn't exist so am stuck in a never ending loop and can't see a way out of it

[Zak_M]

Good morning @Shelley0203, 

Welcome back to the forums & thankyou for taking the time to post. 

I am sorry to hear that you have had some issues with your old email address. 

Please can you confirm, do you currently have a current virgin media account? 

Kind regards,

Zak_M

[Shelley0203]

Yes I still have a virgin media account

[Ryan_N]

This is something I can help with - I will send you a private message so I can look into this 🙂 

Cheers, 

Ryan.