on 10-03-2022 11:26
Hi
Can anyone please help me. I’ve not been able to access my blueyonder email since October. I get a message saying my mailbox is unavailable
thanks
on 10-03-2022 12:08
See Email accounts locked, mailbox unable, unable to access email account, malware letter
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 10-03-2022 21:08
Thanks for your help but this didn’t work. I changed the password and I still get the same error message
on 10-03-2022 23:58
Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.
on 11-03-2022 08:12
Good morning @rainydazzle,
Welcome to the forums & thank you for taking the time to post.
I am sorry to hear that you have been experiencing this issue with your email address.
Please could you confirm if you are a current virgin media customer?
Kind regards,
Zak_M
on 11-03-2022 09:52
Good morning
thank you for responding. I have actually now managed to change my password and access my emails. I did this by doing it on a computer rather than my phone
thanks for everyone’s help
on 12-03-2022 09:56
Hi @rainydazzle thanks for getting back to us.
And thanks for confirming you've managed to resolve the issue with your email access. Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.
Regards
Lee_R