on 10-11-2021 18:48
I have exactly the same issue. Can't access an email account that was set up a long time ago as i can't remember the password. Resetting the password would send a message to the same email account that i can't access - help!
Answered! Go to Answer
on 10-11-2021 18:53
@mted1 wrote:I have exactly the same issue. Can't access an email account that was set up a long time ago as i can't remember the password. Resetting the password would send a message to the same email account that i can't access - help!
The VM password reset process does not require access to the email account as no verification email is sent.
Follow the process set out in the relevant link on this page:
virgin-media-reset-username-and-password
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-11-2021 18:53
@mted1 wrote:I have exactly the same issue. Can't access an email account that was set up a long time ago as i can't remember the password. Resetting the password would send a message to the same email account that i can't access - help!
The VM password reset process does not require access to the email account as no verification email is sent.
Follow the process set out in the relevant link on this page:
virgin-media-reset-username-and-password
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 11-11-2021 19:10
on 14-11-2021 12:42
Thanks very much, all sorted
on 15-11-2021 12:53