Blueyonder email problems

[mted1]

I have exactly the same issue. Can't access an email account that was set up a long time ago as i can't remember the password. Resetting the password would send a message to the same email account that i can't access - help!

[Graham_A · Accepted solution]

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@mted1 wrote:

I have exactly the same issue. Can't access an email account that was set up a long time ago as i can't remember the password. Resetting the password would send a message to the same email account that i can't access - help!

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The VM password reset process does not require access to the email account as no verification email is sent.

Follow the process set out in the relevant link on this page:

virgin-media-reset-username-and-password 

[David_Bn]

Good Evening @mted1, and a very warm welcome to our Community Forums!

Can you please advise me if the advice issued by @Graham_A has allowed you to solve this issue?

If you're still struggling with this, we can take this to a private message to see what we can do

Kindest regards,

David_Bn

[mted1]

Thanks very much, all sorted

[David_Bn]

Excellent news @mted1, pleased to hear this has been resolved for you!

Thanks for your help @Graham_A!

Kindest regards,

David_Bn