on 31-10-2021 12:02
My Blueyonder email stopped working last Thursday 28th. I was told this was a VM issue and to try again in 24hrs. It's now been 3 days. I can't get anyone to speak to on the 'phone but am just wondering if this is a wider VM issue or is it just me? If anyone can help - thanks!
Answered! Go to Answer
on 31-10-2021 12:06
the first question to ask is do you have an active broadband account with Virgin? -- if not your email address is liable to be deleted.....
and second - have you tried the advice in this sticky
on 31-10-2021 12:06
the first question to ask is do you have an active broadband account with Virgin? -- if not your email address is liable to be deleted.....
and second - have you tried the advice in this sticky
on 31-10-2021 12:14
I have a new Virginmedia account opened 5 weeks ago but was keeping my Blueyonder email for the 90 day period - I linked it to my new account.
I did try that advice - but I can't log in to my blueyonder email to change my password as the message says: oops something is broken this part of the site isn't working at the moment etc
on 31-10-2021 18:10
Hmm, sounds like you need help from a Virgin media Team Member....
on 02-11-2021 09:56
Hello Ann51
Sorry to hear of the email access issues, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
Two of the questions have already been answered in that you're an active customer and that you have reset the password. This may be an issue during the opening.
To look into this further I will need some more details from you, I will send you a Private Message to get some details from you.
Rob
on 03-11-2021 12:23
Thanks for your reply - all sorted thanks. I changed the password and that partly worked. Emails could come in but not send. Then today they stared sedning - I didnt change anyhting it just started working. So thanks for offer of help but all OK now.
on 04-11-2021 13:02
Hello @AnnS1,
Thank you for the update with this 🙂 I am glad to see it is working for you now.
Have a lovely day.
New around here? To find out more about the Community check out our Getting Started guide