Blueyonder email no password provided

[Simon210]

Tried changing the password, as suggested by the moderator  but to no effect. Accessing via email app on ipad gives error message "no password provided for  blueyonder.co.uk" and accessing via Web gives error message starting  with "Your mailbox is not available at the moment......" phone up reset password still not working any help please 

[Ayisha_B]

Hi @Simon210,

I am really sorry the issue has still not been resolved.

Going to pop you a PM so we can look into this further. 

Thanks

[Jencoug]

I first logged this issue in September & I’ve had very little response from Virgin. Im appauled that they never get back to you & don’t respond to a formal complaint either.

[Simon210]

Someone new looking into it now let hope 😜

[Jencoug]

Fingers crossed as I’ve still not heard back from Virgin.

[Ayisha_B]

Hi @Simon210

Thanks for taking the time out to speak with me via PM

I am so pleased to hear we have managed to get the issue sorted and you can now access your mailbox!

If you need anything else, please don't hesitate to give me a shout.

P.s Good luck going through all those messages 😄

[Simon210]

Thank you again 

[Molly_T]

Hi @Simon210, 

You are welcome. Please let us know if you ever need further support! 

Wishing you all the best.