Blueyonder email hacked

[HappyHour]

I have a blueyonder.co.uk account which appears to have been hacked as  the password has been changed and I cannot gain access. How can I resolve this please?

[用心棒]

If the account's primary account was not compromised then:

• Sign in with the primary account holder's authentication credential here My Virgin Media > My Profile > Manage accounts and amend the compromised email account's password from there

Otherwise:

• follow the Are you experiencing login Problems? advice for Forgot Virgin Media Password

Once access has been regained follow the advice here My Virgin Media account has been hacked

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[HappyHour]

Thank you for your reply, Ive followed the links and this appears to relate to virginmedia email, is it also relevant for blueyonder?

[Graham_A · Accepted solution]

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@HappyHour wrote:

Thank you for your reply, Ive followed the links and this appears to relate to virginmedia email, is it also relevant for blueyonder?

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Yes it does.  Blueyonder is one of the email domains managed by Virginmedia since NTL merged with Telewest following their purchase of Virgin Mobile.

[HappyHour]

Thats great, all sorted, thanks for your help

[Sofia_B]

Hi @HappyHour. 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

I'm glad to see the Community was able to advise you on this and that the issue is now resolved. 

If you have any further issues, please pop another post on this thread and we'll happily assist. 

Thanks,