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davidcarnival
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Blueyonder email cannot connect

I have been unable to access my blueyonder email account since last week. Keeps saying that the server is not available or cannot connect.

So today I deleted my account in Outlook under Windows 10 and now it won't let me put it back in again.

So any help would be appreciated.

 

 

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DJ_Shadow1966
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Re: Blueyonder email cannot connect

Hello

Are you still a Virginmedia broadband customer ?

Does webmail work https://my.virginmedia.com/my-apps/email/mailbox ?

Can you run the following -

"Open a terminal and enter the following command after replacing jane.doe@virginmedia.com with your own email address:

curl -v -url "smtps://smtp.virginmedia.com" --user jane.doe@virginmedia.com

and when prompted enter your password.

If you successful authenticated yourself to the SMTP server you will see something similar to:


< 235 2.7.0 ... authentication succeeded
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

however if not you will see:

< 535 5.7.8 Authentication Credentials Invalid (VM300)
* Closing connection 0
curl: (67) Login denied
What VM code do you see; in the example above it is VM300? Please do not be tempted to post more than the requested curl output as you will likely reveal your email address and password."

If you get VM305 with the curl command then have a look at https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40... as error Vm305 basically means something on your home network is sending spam.

Regards Mike

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