on 22-03-2022 01:50
Without warning my blueyonder account was locked on Friday 18 March.
I rcvd following when trying to send/receive
Message on my email:
Server responded:530 5.1.0 Authentication Required (VM401)
Virgin raised 3 tickets 73504523, 73505004, 73504564 apparently all closed without advising me.
Admittedly I no longer have a VM account so can't reset password.
How do I resolve this issue - account locked nit deleted according to first tier call centre support
Answered! Go to Answer
on 22-03-2022 13:02
If your email client's SMTP Authentication method is set to No authentication change it to normal Password.
FYI: recommended setting for email client are as follow:
Account type | IMAP | POP3 | |
Username | richard.branson@virginmedia.com | richard.branson@virginmedia.com | |
Server port | 993 | 995 | |
Authentication | Password | Password | |
SSL/TLS | Yes | Yes | |
Server host | imap.virginmedia.com | pop3.virginmedia.com |
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
Should you manage to regain access then the priority should be to:
--
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on 22-03-2022 01:59
on 22-03-2022 13:02
If your email client's SMTP Authentication method is set to No authentication change it to normal Password.
FYI: recommended setting for email client are as follow:
Account type | IMAP | POP3 | |
Username | richard.branson@virginmedia.com | richard.branson@virginmedia.com | |
Server port | 993 | 995 | |
Authentication | Password | Password | |
SSL/TLS | Yes | Yes | |
Server host | imap.virginmedia.com | pop3.virginmedia.com |
Account type | SMTP |
Username | richard.branson@virginmedia.com |
Server port | 465 |
Authentication | Password |
SSL/TLS | Yes |
Server host | smtp.virginmedia.com |
Should you manage to regain access then the priority should be to:
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 23-03-2022 13:17
Hi BrianA67,
Thanks for your post and welcome to the community!
Sorry for the issues faced with your email, usually our emails coincide with active Virgin accounts.
Although emails are still active after an account is closed, there is always the risk of it being deactivated as you don't have a service with us.
When was your account disconnected?
Thanks,
on 23-03-2022 14:13
Kain as stated on my original post it was Friday 18 March 2022.
Account contains folders that host receipts for a charity site need to reinstate it so that I can move them across into a new email address.
Biggest issue is that Iveasnt warned that this was happening with an account I've had for about 30 years
on 24-03-2022 14:17
I understand @BrianA67.
But unfortunately we would be unable to activate a deleted Email account.
It does state in the T&Cs that the email should of been deleted 90 days after your disconnection with us, but some did not but the system has caught up with this and made sure that any accounts not active are removed.
I know this is not ideal, but all we can do is apologise for the inconvenience this has caused.
Many thanks,
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