on 05-07-2021 13:01
This seems to be an issue which is affecting lots of people.
The help desk have run diagnostics and re-set my password (which I had already tried).
The issue is logged with the IT department - with a 5 day SLA. I am very upset as I rely so much on email as everyone does these days.
Has anyone had the issue and had it fixed?
on 05-07-2021 13:05
If a ticket has been raised with the IT team then you will need to wait for them to report back.
The VM Forum Team should be able to follow up for you after the 5 days have elapsed, should it be required.
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on 05-07-2021 13:15
Hi Graham
Thanks for this - I understand the procedure. I'm trying to find out if there is something common to blueyonder accounts going on.
I've posted this to see if anyone has had the same issue and if it was resolved/did it take 5 days!
on 05-07-2021 13:26
It isn't unique to the blueyonder domain, accounts on the other VM domains get locked out as well from time to time. In some cases the account can be unlocked easily by the staff but sometimes a referral to the IT Team is necessary is the reason for the lockout is more complicated.
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on 05-07-2021 13:29
Hi - can I please ask if you got this sorted?
I've had this since Friday - now with the IT team with up to 5 days response time!
on 05-07-2021 13:38
Ok Graham - the worst thing is that it happened on Sat but the weekend does not appear to count in the response time - so I may have to wait until Friday.
Is there anything else I can do? I have already said it's urgent as I need to access emails for travel this week (I deleted my account from all my devices as I thought that might help - so that means I can't even access old emails). Thanks
on 05-07-2021 13:40
Hi @momark,
Thanks for your post.
I am sorry to hear this. I can see the IT ticket that was raised has been closed as fixed and that you spoke with our team this morning and they reset the password for you.
Are you still getting the same error?
on 05-07-2021 13:42
The issue is most definitely not fixed!
The password was reset (I had already trie that myself yesterday).
Has a new ticket been raised in it's place? I was speaking to Ashley.
on 05-07-2021 13:47
I do apologise @momark
Will drop you a PM now so we can clear security and get this raised again if required.
Thanks
on 05-07-2021 13:59
@Ayisha_B wrote:I do apologise @momark
Will drop you a PM now so we can clear security and get this raised again if required.
Thanks
@Ayisha_B Please see this thread on from the same customer.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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