on 29-12-2021 15:48
One of our family @blueyonder.co.uk email accounts has just disappeared. The last emails received on the account were dated 27th Dec at 0056 and since then both the iphone and the laptop accessing the account have been met with the response:
No password provided for "Blueyonder.co.uk"
The email account is also not listed in the 'Manage Accounts' tab so it has literally disappeared.
on 29-12-2021 15:52
Do you know for a fact that the account in question has ever been listed under the Manage Accounts tab?
on 29-12-2021 16:01
on 30-12-2021 16:19
Thanks for your post and welcome to the Community Forums, donald16,
Sorry to hear that you have experienced this. Could the mailbox have belonged to another media account besides the one you are look at? If that media account is no longer active then unfortunately the associated mailboxes may have been deleted.
thanks,
Corey C
on 30-12-2021 21:53
on 02-01-2022 10:37
Hi @donald16
Thanks for coming back to us!
I'll pop you a PM so we can confirm some details and take a closer look into this for you.
Cheers
on 07-01-2022 14:29
What appears to have happened is this:
1. An email account was set up (for example) f_last@blueyonder.co.uk and this was used for a couple of years.
2. An alias for this account was set up as first_last@blueyonder.co.uk I think that Blueyonder allowed up to four aliases per email account.
3. Email clients logged in as f_last@ but all email gradually came be only for first_last@.
4. As laptops and phones changed, the email clients were set up to use the alias first_last@ and this worked.
5. The first_last@ alias login stopped working on the 27th Dec.
Although we can now access the email again by changing the email clients to login as f_last@ we still have the problem that the email address first_last@blueyonder.co.uk does not exist in the email account configuration and it cannot be re-created because 'new' email addresses have to belong to the virginmedia.com domain.
on 08-01-2022 18:04
Hi donald16,
Thank you for reaching out to us in our community and welcome, sorry to hear some of your email addresses are no longer able to be accessed, I will be more than happy to look further into this for you, in order to do this I will need to invite you into a private chat, I will send this shortly, once received please click on the purple envelope to start? ^PDe