on 06-02-2023 22:22
Hi guys,
Tonight my Blueyonder email stopped working.
from memory the account was an alias I think but I’ve always used it as my main email. I’m certain the password is correct but I can no longer log in.
any help would be greatly appreciated.
cheers
on 06-02-2023 23:35
Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media?
Is the email account linked to an active Virgin Media broadband account or has it been less than 90 days since it was terminated?
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on 07-02-2023 05:53
Hi,
Thanks for the reply. unfortunately the account in question was set up as an alias, (I think) it’s odd it’s stopped working I’ve been using it for 10 years or more.
on 07-02-2023 09:59
@Lukewass wrote:Hi,
Thanks for the reply. unfortunately the account in question was set up as an alias, (I think) it’s odd it’s stopped working I’ve been using it for 10 years or more.
@Lukewass wrote:Hi,
Thanks for the reply. unfortunately the account in question was set up as an alias, (I think) it’s odd it’s stopped working I’ve been using it for 10 years or more.
If it is an alias then it will share the same password and mailbox as the parent email address. Have you tried changing the password for its parent?
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on 07-02-2023 10:08
Hi,
thanks for the reply. I’ve tried the password to what I think is the parent account but still have no luck. It only stopped working middle of the afternoon yesterday.. the account is old but has been used daily since I had it.
Are virgin able check if the mailbox is still active? If I provided details etc
Thanks,
Luke
on 07-02-2023 10:30
They should be able to when they reach this thread in a day or so. Do not post the account details here but wait for the Team to request them by Private Message. They will also ask you to confirm that the email addresses concerned are attached to your current Virgin Media broadband account.
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on 07-02-2023 10:35
Hi Graham,
great, thanks for the information, very helpful. I’ll await a response from virgin.
Many Thanks,
Luke
on 07-02-2023 11:34
Hi Luke,
Thank you for reaching out to us in our community and welcome, sorry to hear the Email address you have used for the past 10 years has stopped working, I was unable to locate you with the details we have for you, can I ask, are you still a Virgin Media Customer, if so is it still the account associated with the Email?
Regards
Paul.
on 07-02-2023 12:18
Hi Paul,
The account was set up for me by a family member when I was a bit younger and I’ve used it ever since. Due to it not going wrong in the past we have never had to do anything with it. I’m certain it will be a sub email (alias) or under 1 of 2 main accounts.I’d rather not post information in this open chat if possible.
on 07-02-2023 13:14
Just to confirm.
“can I ask, are you still a Virgin Media Customer, if so is it still the account associated with the Email?” My dad is and has been continuously since setting up the mailbox.
I'm also a virgin media customer but the blueyonder mailbox isn’t hosted by my account - if that makes sense
can share some account details via private message if needed.
strange that the password I have on record for the mailbox no longer works. When configuring via the iPhone email app I get a “password not provided” error.