on 11-01-2022 06:12
Is anyone having problems with Blueyonder account
i called Virgin
BUT are saying it will take 72 Hours for someone to get back and they could not confirm if there was a fault
11-01-2022 09:50 - edited 11-01-2022 09:52
They will not call you back.
Have you checked these?
https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
on 12-01-2022 10:51
Hi @Jim-bob,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your mailbox! We'll be more than happy to assist.
I can see that @jpeg1 has shared some important links with you. Have you taken a look to see which ones apply to you? Has this helped with your situation?
Can you confirm if you have an active broadband account with us? What error do you see when you try to sign into your mailbox?
Please let us know so we can look into this further with you.
Thank you.
on 12-01-2022 10:59
Hi yes i followed the links but they did not work
when i went to sine in on website i just said page not available
its all sorted now
Virgin must have done something but not made it public
first time a really had any bother in 30 years
on 13-01-2022 13:16
I'm so sorry to hear that this happened but I am glad that this is now resolved.
If you need anything further then please do reach out and we will do all we can to help.
Thank you.