Auto forwarding of Email

[ess1]

How long does it take for VM to action?

I completed request two days ago.

[MissPasko]

If you are enquiring about the setting in VM webmail that forwards your email to a different email address, then the setting takes effect immediately.  If you made a 'request' by a different method, can you tell us what that is?

I assume that it is not working as you imagined.  What is the problem, we can try to diagnose and get it to do what you want.

           

[用心棒]

After the auto-forward rule is set new email received to your Inbox should be forwarded on.To troubleshoot the issue sign into webmail and check:

• are there new emails in your Inbox?
• was the Keep a copy of the message option selected when setting up the auto-forward rule?

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[ess1]

Thanks for very prompt replies.

I completed Auto forward properly.   Selected forward copy this AM as no mails were received in selected account since nominating.

Auto forward tried as I do not seem to have any answer to my: "https://community.virginmedia.com/t5/Email/Settings-Email-Filter-Deleting/m-p/4237914#M190859".   Indeed I now only receive mail from one address other than VM Community due to my filter problem.

Rather a mess I'm afraid

[用心棒]

Amend the auto-forward by deselecting Process subsequent rules; this will stop other filter rules from running against the matched message in case they are causing an issue.

[MissPasko]

I think you should disable all those filters and clear the blacklist before worrying about auto-forwarding.  If nothing or little is arriving, then there is nothing to forward.  I had a look at your previous correspondence before engaging in this thread and assumed you had followed the advice to go back to a clean sheet.

Also, it might help you to know that I find that my yahoo address sends forwarded VM community emails to its spam folder.  Check that at the forwarded address' mailbox.

[ess1]

Thanks for continued assistance.

As posted, I have over two pages of Filter items.   Each deletion causes the programme to hang.   I am unable to use computer so I tried to use the auto forward as suggested elsewhere.

Just will have to be patient until someone from the VM team picks up.   Meanwhile I have to log in through LastPast to each address where I expect mail, in order to pick up my mail.

[David_Bn]

Good Morning ess1,

Thanks for your post on our Community Forums, and I'm sorry to see you've been having an issue with auto forwarding E-Mails.

Can you please attempt to change the settings on a computer, using a browser with the cache cleared if possible to see if this can be resolved for your auto forwarding issue on web mail?

Kindest regards,

David_Bn

[ess1]

Hello David_Bn,

Thanks for endeavouring to assist. Appreciated.

I cleared cache on another computer and, each time I tried to delete Filter item, received report that "not responding due to long running script". Each time I OK'd or cancelled (can't remember exactly) I could go through Settings>Filter etc. On computer I use I do not receive this. It just hangs.

[Gareth_L]

Hello ess1,

Can you make sure you are doing it like this please 

Gareth_L