on 27-04-2022 10:01
I am getting this, had worked fine for years ..
"Sending of password for user [MOD EDIT: PERSONAL INFORMATION REMOVED]@ntlworld.com did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed"
any ideas ?
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 27-04-2022 10:12
on 27-04-2022 10:52
Try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847
Wait an hour after changing the password before retrying to access the account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 27-04-2022 10:59
I changed my password ..
Am waiting ..
on 28-04-2022 11:03
Hello @mcadman,
Welcome back, thanks for posting.
I am sorry for the issues with your password.
Is it working for you since changing the password?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 28-04-2022 15:34
I changed my password, then all was well
Then I received an email saying there was a security issue and my account was locked
Changed my password again
All okay but took far too much of my time, for a service I am paying for ..
on 29-04-2022 15:51
Thank you for your reply mcadman, I am glad to hear it is all working again, sorry for the inconvenience.
Zoie