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mcadman · ‎27-04-2022

I am getting this, had worked fine for years ..

"Sending of password for user [MOD EDIT: PERSONAL INFORMATION REMOVED]@ntlworld.com did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed"

any ideas ?

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

mcadman · ‎27-04-2022

Graham_A · ‎27-04-2022

Try following the instructions set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

Wait an hour after changing the password before retrying to access the account.

________________________________
Graham

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mcadman · ‎27-04-2022

I changed my password ..

Am waiting ..

Hayley_S · ‎28-04-2022

Hello @mcadman,

Welcome back, thanks for posting.

I am sorry for the issues with your password.

Is it working for you since changing the password?

Many thanks,

Hayley
Forum Team

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mcadman · ‎28-04-2022

I changed my password, then all was well

Then I received an email saying there was a security issue and my account was locked

Changed my password again

All okay but took far too much of my time, for a service I am paying for ..

Zoie_P · ‎29-04-2022

Thank you for your reply mcadman, I am glad to hear it is all working again, sorry for the inconvenience.

Zoie