Preview - Previews file in mail app. Open in Browser - Downloads a version of the file instead of previewing it in the browser. - However the download is evidently not a true .docx file And shows as corrupt in Word. Download - Downloads the file proper - This version opens properly in Word as expected.
@ForumTeam - Can you ask Liberty Global to take a look.
Only use Helpful answer if your problems been solved.
Neither Preview or Open in Browser work for me either; oddly the latter believes itself to be a zip archive and I would not be surprised if that is true of the prior. Download works okay. AFAICS, unnecessary conversion of attachments is occurring in webmail, for example, a simple text file with the extension .docx and containing the text Test text is converted to Test text <br> for Open in Browser and, probably, Preview.
Thank you for bringing it to our attention and the diagnostics, interesting I have just tried with IE and got similar results to ravenstar86, I have asked LG to take a look, once we hear back we will update this thread.
Sorry it is taking a while but I just wanted to let you know we are aware and still investigating this problem. As 用心棒 mentioned it looks to be zipped up MS .*x files such as docx pptx xlsx etc. Once we hear more we will let you know.
docx isn't actually a zipped format. It's just that in later versions of Word Microsoft switched to an XML based Document standard as opposed to the original .doc and .xls files - Hence the (x being added to the extension)
Interestingly if I try a .jpg image I do get the expected behaviour from the file.
Preview - Previews image in mail app Open in Browser - Opens new browser tab and displays image. Download - Downloads the image.
If I save a Word Document out as the old style .doc format (Word 97 - Word 2003) I get the following behaviour.
Preview - Previews file Open In browser - Downloads file, File is viewable in Word. Download - Downloads file, file is viewable in Word.
If I save the same Document out in .docx format (Word 2007 and above) I get the previous behaviour
Preview - Previews File Open in Browser - Downloads file - Word advises file is corrupt Download - Downloads file file is viewable in Word.
The problem appears to be the inbuilt document viewer as the Open in Browser option for the jpg uses a specific URL
as you say containing the xml files. I tried jpg as well and had the same results, pptx fails btw. I take you point about it possibly being the inbuilt doc viewer however if that is not present the browser offers the option to save and one would think that should still be working, something is corrupting it as they will not even unzip.