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Another virgin.net cancellation

Sparks22
Tuning in

So I got the email (again, had it several years ago).

I am a customer, but due to virgin media being unable to migrate my account (more than once) my two virgin.net accounts are not associated.

First call to support assured me it would be fine, final warning email comes and a second support person says, nothing can be done.

can anyone help here help keep my the emails?  22 years of emails and accounts an access to change in 15 days is going to be tough.

thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

Gareth_L
Forum Team
Forum Team

Hello Sparks22

Thanks for your post and welcome back to our community.

We can take a look at seeing if the two virgin.net accounts can be transferred over for you.

It's not a guarantee as we need to ask if you have an active broadband account in your name that matches the name of the former account.

If you can let us know that would be great.

Gareth_L

 

See where this Helpful Answer was posted

4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

@Sparks22 Strange that you say you had a similar communication some years ago.

VM only started this current process of contacting virgin.net users who haven't been VM broadband customers for ten years a few weeks ago.

If you do currently have a VM broadband account in the same customer name as the orphaned virgin.net addresses they may be able to move them to your current account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Gareth_L
Forum Team
Forum Team

Hello Sparks22

Thanks for your post and welcome back to our community.

We can take a look at seeing if the two virgin.net accounts can be transferred over for you.

It's not a guarantee as we need to ask if you have an active broadband account in your name that matches the name of the former account.

If you can let us know that would be great.

Gareth_L

 

Hi Gareth,

I do have an active account in my name.  It has an extra middle initial, as last time I moved, there was some issue and I got a new one (still ntlworld.com)

what is the next step?

thanks,

Mark

Hi @Sparks22.

Next steps, we need to bring you in for a private message so that we can get some details from you and go from there. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina