on 12-08-2022 14:50
Many years ago as administrator of my ntlworld account I added an address for my wife. My wife no longer needs this address and has asked me to delete it but I cannot now find access to the admin screen. I am using WLM. Where do I go to do this?
Answered! Go to Answer
on 19-08-2022 12:25
Thanks for coming back to us @PoyntonJE.
I would be happy to take a further look into this for you and get a request raised with our support team to have the email address removed from your account. I would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 12-08-2022 15:31
@PoyntonJE You should be able to do this through the main My Virgin Media account for your VM (ntlworld account) Sign in to My Virgin Media with your primary email address and password. Click on Update settings > Account Details > scroll down the screen until you see Manage other My Virgin Media accounts. Click on that and then on the next page you should see any other accounts you have added including your wife's email address. Click on delete to the right of the email address concerned.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 17-08-2022 10:45
Unfortunately it has forgotten my account details as I switched to another service provider some time ago.
on 18-08-2022 10:52
Hi PoyntonJE,
Thanks for using the forums to get this issue with your Wife's email address looked into.
Can I ask if her Email is a Virgin Media address please?
Thanks,
Megan_L
on 18-08-2022 12:19
ntlworld
on 19-08-2022 12:25
Thanks for coming back to us @PoyntonJE.
I would be happy to take a further look into this for you and get a request raised with our support team to have the email address removed from your account. I would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 19-08-2022 12:50
Thanks. Will do,
on 19-08-2022 16:34
@PoyntonJE wrote:Unfortunately it has forgotten my account details as I switched to another service provider some time ago.
If you are no longer a Virginmedia broadband customer, all the email accounts linked to your old account will be lost shortly.