on 25-02-2023 20:54
My Virgin Media email has been hacked by someone requesting bitcoin. I don't use this email anymore, can the account be deleted?
Thanks,
Natalie
on 26-02-2023 08:49
Thanks for posting and welcome to the community. Sorry to hear of the email issue. Is this your primary email that is on an active cable account?
If so, you cannot delete it I'm afraid.
Please see here 👉 https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked - for further help.
If it's not an active account, let me know and we can request IT delete it.
Kind regards.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 01-03-2023 22:34
Hi John,
Yes I can confirm this is not an active account so can be cancelled.
Many thanks,
Natalie
on 03-03-2023 08:48
Hi @Nataliefjackson,
Thank you for confirming. I'm going to send you a private message in a few moments so that we can assist you further with this. Please respond to this when you can and we'll go from there.
Thanks,