@Maryb4 wrote:
It states that my Virgin Media Mail is Unavaillable and directs me to My Virgin Media and tells me to sign in which I do but that shows up my home page with my bill details etc on it. When I click on email I get the same message.
As I say it is of no help whatsoever
The first thing that you should do to unlock your email account is to change the password for the email address concerned.
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
Once you have changed the password wait for one hour before trying to access the email account. If it still says it is unavailable post back here and the VM Forum Team will be able to assist further.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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