Access to email gone

[Gr8manc]

Hi

my email access has gone off today and I get a message saying try again in an hour but still no joy.

Can VM please sort this for me quickly, lots of important emails I need.

thank you 

[Alex_RM · Accepted solution]

Hi Gr8manc,

Thanks for posting, and sorry to hear you're having some issues with your email access.

Can you confirm if you're access this via webmail or an email client?

Alex_Rm

[Gr8manc]

Hi Alex

its set up on my iPhone but I’ve also tried logging in from the VM website and no luck.

[David_Bn]

Thanks for coming back to us @Gr8manc

Can you please try an alternative browser as well as clearing the cache on the browser you're using to see if you can get logged in?

If you're still unable to gain access, we may need to take this to a private message.

Would you please be able to confirm if you're the account holder for your Media subscription?

Kindest regards,

David_Bn

[Gr8manc]

Hi David

Still no luck, tried logging in on iPhone via safari and on laptop.

[David_Bn]

Thanks for coming back to me Gr8manc, and I'm sorry to hear you remain locked out of the E-Mail account

I'll be happy to assist you further, via the private messaging facility we have at our disposal. 

Check out the purple envelope in the top right hand corner of your screen!

Kindest regards,

David